Support

We read every message sent to the address below.

For help with alerts, SOS, check-ins, reports, or a Premium or Family plan, email [email protected].

Email support

What to include

• The phone you use, and whether it is iOS or Android
• The plan you are on: Free, Premium, or Family
• What you expected, and what happened instead

If you need help right now

Criminal Alert messages the people you choose. It does not contact police, ambulance, or other emergency services. If you are in danger, call your local emergency number.